Refund policy

Returns and exchanges within seven days

For purchases made directly at travelkhushi.com and delivered in India, contact us within seven calendar days after delivery to request a return or exchange. We accept requests for an unsuitable fit or a change of mind, as well as incorrect, damaged or defective items.

For fit or change-of-mind returns, footwear must be unworn apart from a brief indoor fit check on a clean surface, unwashed and undamaged, with its tags and original packaging retained where available. These conditions do not exclude a valid claim for an item delivered damaged, defective or incorrect.

How to request a return

Email vishal@travelkhushi.com or call +91 831 764 7374. Include your order number, the item and whether you would prefer a refund or exchange. For a damaged, defective or incorrect item, include photographs if available so we can understand the issue. An unboxing video is not mandatory.

We will confirm the return arrangements and provide the return address and courier instructions. Please do not send an item to an address without our confirmation. Requesting the return within the seven-day window is sufficient; courier delays after an accepted request do not invalidate it.

Return shipping and fees

TravelKhushi pays the shipping cost for eligible returns. We arrange a courier pickup or provide an agreed prepaid return method, depending on serviceability. There is no restocking fee. Please contact us before booking a courier yourself so we can agree the return arrangements.

Exchanges

Exchanges are subject to stock availability. For an eligible exchange of the same product to another available size, TravelKhushi pays the return shipping and replacement delivery. If the requested size is unavailable, you can choose a refund instead. Any exchange for a differently priced product will be agreed with you before dispatch.

Refunds

After receiving and inspecting the return, we will notify you of the outcome and initiate an approved refund within five business days of receipt. If a return is not eligible, we will explain why before taking further action.

Prepaid orders are refunded to the original payment method. For cash-on-delivery orders, we will arrange a bank or UPI refund using details supplied by you through our support channel. Never share a payment PIN, password or OTP. Your bank or payment provider may take additional time to credit the refund; we will provide the transaction reference when available.

Marketplace purchases

For orders placed on Amazon, Flipkart, Myntra or another marketplace, request the return through that platform. Its order-specific return terms and process apply.

This policy does not limit applicable statutory consumer rights.